Month: March 2015

When it Hertz so good be sure to say thank you!

You know how I am always preaching having a smile and a positive attitude.  Well, most of you know that I was in L.A. last week and when I returned my rental car to Hertz, there were quite a few

Got a customer service problem? Head directly to the front of the line!

I hope that all of you who are involved with customer service situations that are not favorable to you will take a stand.  I am sure that everyone of you can think of daily incidents where you experienced poor service

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