Category: Customer Service

Pay Attention! (and experience the gifts of teamwork)

After a magnificent weekend of learning at a conference in Colorado Springs, I was surprised at even more learning experiences in the 24 hours it took to get home.  Yes, I went to sleep Friday night to a beautiful day

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Wise Words from Daymond John star of Shark Tank

I had the honor of meeting Daymond John of Shark Tank and he’s just come out with a new book “The Power of Broke” which he graciously signed for me.  Although he is tremendously successful now, he started out with

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When it Hertz so good be sure to say thank you!

You know how I am always preaching having a smile and a positive attitude.  Well, most of you know that I was in L.A. last week and when I returned my rental car to Hertz, there were quite a few

Got a customer service problem? Head directly to the front of the line!

I hope that all of you who are involved with customer service situations that are not favorable to you will take a stand.  I am sure that everyone of you can think of daily incidents where you experienced poor service

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